REFUND & RETURNS POLICY
Policy Overview
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.
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Submit requests through Clogent’s official customer service channels.
1. GENERAL PROVISIONS
We strive to ensure complete transparency. All return and refund requests are evaluated individually in accordance with the criteria outlined below to prevent abuse and protect our brand community.
2. ELIGIBILITY FOR RETURNS
To initiate a return, items must be in their original, unused condition, with all tags, packaging, and protective seals fully intact. Products showing signs of wear, alteration, or washing cannot be accepted.
3. RETURN CONDITIONS
Customers must request a return within 14 calendar days from the date of delivery. Proof of purchase, such as your original order confirmation or receipt, is strictly required for processing.
4. NON-RETURNABLE ITEMS
Certain items are completely exempt from returns due to hygiene, safety, or personalization. This includes custom-made goods, perishable products, and intimate or sanitary items.
5. RETURN PROCESS
To start a return, contact our support team. Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Unauthorized returns will not be processed.
6. REFUNDS
Once your return is received and thoroughly inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited to the original payment method within 7-10 business days.
7. SHIPPING COSTS
Original shipping charges are non-refundable. Unless the return is a result of our error (e.g., defective or incorrect items), customers are responsible for all return shipping costs.
8. ORDER CANCELLATION
Orders can only be cancelled within 1 hour of purchase. Once the order has entered our processing phase or has been dispatched, we can no longer cancel it, and standard return policies will apply.
9. CLOGENT'S RIGHTS
Clogent reserves the exclusive right to limit, deny, or reject returns from customers exhibiting patterns of suspicious, fraudulent, or excessive return behaviors.
10. CHANGES TO THIS POLICY
We reserve the right to modify this policy at any time without prior notice. Any updates will be posted immediately on this page with an updated ‘Last Updated’ revision date.